Terms & Conditions

By accessing and using Ootlah's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Permission is granted to temporarily download one copy of the materials on Ootlah's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials

• Use the materials for any commercial purpose or for any public display

• Attempt to decompile or reverse engineer any software contained on Ootlah's website

• Remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ootlah at any time.

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.

All bookings made through Ootlah are subject to availability and confirmation. Prices are displayed in the selected currency and may be subject to change without notice.

Payment must be made in full at the time of booking unless otherwise stated. We accept various payment methods including credit cards, debit cards, and other payment gateways as displayed on our website.

Cancellation and refund policies vary by activity and provider. Please review the specific cancellation policy for each booking before confirming your reservation.

Ootlah offers a points and rewards program where users can earn points for bookings and redeem them for discounts on future purchases.

Points are earned based on the value of completed bookings and are credited to your account after the activity has been completed. Points may expire after a certain period of inactivity as specified in the program terms.

Ootlah reserves the right to modify, suspend, or terminate the points program at any time with reasonable notice to users.

The Service and its original content, features, and functionality are and will remain the exclusive property of Ootlah and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

In no event shall Ootlah, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

We collect information that you provide directly to us, including:

• Personal information such as name, email address, phone number, and payment information

• Booking history and preferences

• Account credentials and profile information

• Communications with our customer service team

We also automatically collect certain information when you use our Service, including device information, IP address, browser type, and usage data.

We use the information we collect to:

• Process and manage your bookings

• Send you booking confirmations and updates

• Provide customer support

• Send promotional offers and marketing communications (with your consent)

• Improve our services and user experience

• Detect and prevent fraud and abuse

• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Activity providers and partners to fulfill your bookings

• Payment processors to process transactions

• Service providers who assist us in operating our platform

• Legal authorities when required by law or to protect our rights

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You have the right to:

• Access and receive a copy of your personal data

• Rectify inaccurate or incomplete data

• Request deletion of your personal data

• Object to processing of your personal data

• Request restriction of processing

• Data portability

• Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Our Service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.